A furious mother-of-two claims her family was served raw and mouldy food on a £1,600 TUI ‘holiday from hell’.
Francesca Henley paid for an all-inclusive week-long stay at TUI’s Marina Parc Hotel in Arenal d’en Castell, Menorca, earlier this month.
But the 33-year-old likened the meals to ‘prison food’, claiming the hotel regularly ‘ran out of food and drink’, forcing the family to eat ‘crisps and bread rolls from a nearby supermarket’.
Francesca Henley, her husband and two sons went on an all-inclusive week-long stay at the TUI hotel this month
The mother-of-two claims the chicken was raw in the middle and the bread was ‘mouldy’
The family claim they were unable to use the pool and slides because they had not been cleaned
Mrs Henley, from Weston-Super-Mare, Somerset, also claims her son was ‘electrocuted’ by a hot drinks machine.
She also claims the hotel water park was not fully open, with ‘dirty slides’, ‘leftover water from last year’ and ‘human excrement in the pool.’
Mrs Henley, from Weston-Super-Mare, described it as the ‘holiday from hell’
Footage filmed by Mrs Henley shows water coming out of the Coca Cola dispensers alongside pictures of chicken appearing to be raw in the middle.
TUI UK said staff regularly audit their hotels in respect of health and safety, including hygiene.
Mrs Henley, who was away with her husband Darren Henley and sons Logan Henley, eight, and Mason Henley, six, said: ‘You wouldn’t give a prisoner raw food like that – you’d get better food in prison than there.
‘We hadn’t been away on holiday in five years so it was supposed to be a nice treat but it’s been ruined, I’m absolutely devastated.
‘There was hardly any food there but most of the time we were served chicken, rice, some courgettes and potatoes that weren’t cooked – that was the all-inclusive meal.
‘It was either red on the outside and red on the inside or charred to the death on the outside and still raw on the inside.
The family stayed at TUI’s Marina Parc Hotel in Arenal d’en Castell, Menorca
She said bars ran out of food, beer and the Coke machine was giving out water
Mrs Henley said the hotel regularly ran out of food and bread, leaving guests hungry
‘I thought there was some cooked chicken kebabs out and me and my son actually ate a bit, I then thought to double check inside it and it looked raw.
‘The texture of it was just gristle, I spat it out straight away and told my little boy not to eat any more. We kept complaining every day to the reps.
‘My husband is really laid back but even he admitted it could kill someone and said, “you see this on Watchdog all the time”. I said, “yes but you don’t expect to be in it”.
‘My son Logan was also electrocuted off the drinks machine. It was a holiday from hell.’
She said bars ran out of food, beer and the Coke machine was giving out water.
How TUI’s Marina Parc Hotel in Arenal d’en Castell is advertised on the website
The mother-of-two claims sunloungers were ‘covered in bird droppings and mould,’ while the slides were ‘filthy’
‘We got there as soon as it opened for breakfast at 8am and all we got was that boiled egg and a piece of bread with mould on it.’
Because the family had opted for all-inclusive they hadn’t budgeted for meals so had to make do with burgers and chip from the water park.
Mrs Henley said: ‘We just had enough for ice creams to buy out and some toys we wanted to get. Even if we did have the money there wasn’t really anywhere around to eat as it was quite secluded.
‘We had no facilities in the hotel to do anything so that week we lived off crisps and bread rolls, it was awful.’
The mother-of-two claims sunloungers were ‘covered in bird droppings and mould,’ while the slides were ‘filthy.’
Just weeks ago James Collins, from Brighton, posted images on Facebook of ‘undercooked meat’ from evening meals at the Marina Parc Hotel.
Mr Collins, a security officer at Gatwick Airport, also complained of ‘mould in rooms, bar queues of 25 minutes, a lack of entertainment and rude staff.’
The 27-year-old claims that he and his party spent some £1,000 on food, because they were unable to eat at the hotel.
A TUI UK spokesperson said: ‘A TUI UK spokesperson said: ‘We are very sorry to hear of Ms Henley’s experience at the Marina Parc Hotel in Menorca and thank her for bringing this to our attention. We’d like to reassure customers that we regular audit all of the hotels we feature in respect of health and safety, including hygiene. We will be in contact with the customer to apologise and look into this further.’